Skyliner e-Ticket Terms of Service

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Skyliner e-Ticket Terms of Service

General Rules

Article 1

1. The purpose of these Terms of Service is to establish the rights, duties, and relationship between the Keisei Electric Railway Co., Ltd. (hereafter referred to as the "Company") and a User concerning the terms of use of the Skyliner e-Ticket service (hereafter referred to as the "Service") and the use of the Service. These Terms of Service apply to any and all matters concerning the use of the Service provided by the Company. Items not established in these Terms of Service shall be determined according to the relevant portion of the Company's Regulations on Passenger Operations (Transportation Agreement).
2. Rules concerning the use of the Service publicized by the Company on the Company’s website shall compose a portion of these Terms of Service.

Definitions

Article 2

1. Definitions for the terminology used in these Terms of Service are established per the following.: (1) The Service: A service (including, in the event the Service name or content is changed regardless of reason, any relevant service or services after such a change) through which a User can purchase the Company’s passenger tickets via application over the internet (hereafter meant to include internet service using smartphones and similar devices.); (2) User: A customer who uses this service after agreeing to these Terms of Service who resides outside of Japan and who is of a nationality other than Japanese. A person who resides outside of Japan but who is of Japanese nationality may not use the Service.; (3) Accompanying passenger: A person who travels with the User and intends to board a train using a passenger ticket purchased by the User using this Service.; (4) Ticket counter: Ticket counter: A counter at a station where the Company’s Skyliner stops and where tickets are sold, as well as Skyliner & Keisei Information Counter and the Keisei Electric Railway passenger ticket sales counters in the Narita Airport terminal buildings. Hours of operation differ for each ticket counter.; (5) Information terminal: A device which is able to access and browse the internet such as a personal computer, tablet computer, or smartphone.; (6) Staff: the Company’s staff or the staff of business operators entrusted with the sale of the Company’s passenger tickets.; (7) The Company’s website: The website (http://www.keisei.co.jp/keisei/tetudou/skyliner/e-ticket/en/)of the Skyliner e-Ticket service through which the company operates the Service over the internet. This website includes the general website and sites for cellular telephones and smartphones.; (8) Ticket exchange number: An eleven digit number required to receive from a ticket counter passenger ticket(s) purchased from the Company by a User using the Service.; (9) Payment service: The following payment methods offered by the providers specified by the Company:
a) Alipay
b) WeChat Pay

Times Recorded in these Terms of Service

Article 3

1. Times recorded in these Terms of Service shall be Japan Standard Time.

Services Which May Be Received

Article 4

1. A User can receive the following services via the use of the Service.: (1) Purchase the Company’s passenger tickets over the internet via the Company’s website.; (2) Pay for the purchase price of the Company’s passenger tickets via credit card or a payment service.; (3) Receive passenger tickets purchased by presenting a passport and the ticket exchange number at a ticket counter.
2. No guarantee is offered that the Service will operate on all information terminals, either past or future models, and a portion or all of the services of the preceding paragraph may be unable to be used depending on the information terminal being used by a User.

Passenger Ticket Purchase

Article 5

1. Purchase of the Company’s passenger tickets via the Service shall be conducted via a method designated by these Terms of Service and the Company over the Company’s website.
2. Handling of the purchase of passenger tickets via the Service shall be as follows.: (1) The period of time during which a purchase may be made shall extend from 30 days prior to the day a User wishes to use passenger ticket(s) to board a train (hereinafter referred to as the “date of trip”) to five minutes prior to the departure time of the train the User wishes to board from among the Skyliner scheduled to operate on the date of trip.; (2) The number of the Company’s passenger tickets which can be purchased at one time shall be a maximum of tickets for eight people. In the event the total number of adults and children together exceeds eight at the time of application, the Company’s passenger tickets will not be able to be purchased via the Service.; (3) In the event application is made for a journey not able to be handled by the Service, the Company’s passenger tickets will not be able to be purchased via the Service.
3. The types of passenger tickets which may be purchased via the Service are limited to the trains for which information is provided on the Company’s website, seat type, section, and route.

User Information Entry

Article 6

1. When purchasing passenger tickets using the Service, a User shall enter the following information after agreeing to these Terms of Service.: (1) Passenger ticket date of trip; (2) Passenger ticket trip section; (3) Number of passengers; (4) User full name; (5) User gender; (6) User nationality; (7) User email address; (8) User credit card information (only when paying via credit card); (9) User Alipay ID and password (only when paying via Alipay)
2. When purchasing passenger tickets for accompanying passenger(s), it shall be sufficient for a User to enter the information for accompanying passenger(s) for Items 4 and 5 from among the items in Paragraph 1 above.
3. In the event there is a change in the information entered as described in the preceding two paragraphs, the User should immediately proceed to change the information entered. Failure to do so may be to the detriment of the User or accompanying passenger(s) and the Company will bear absolutely no responsibility for any and all problems resulting from the same.

Times of Service Provision

Article 7

1. The time of the provision of the Service shall extend from 12:00 a.m. to 11:59 p.m. However, the Service may not be available for use due to events such as system maintenance. In addition, the time of Service provision may be changed without advance notice.

Contract Time of Establishment and Applied Provisions

Article 8

1. As concerns the Service, a purchasing contract shall be deemed to have been established between the Company and a User when, after an application has been made by a User to purchase passenger ticket(s) via the Company’s website, a purchase completion screen is displayed on the User’s information terminal and the User is able to confirm purchase completion.
2. The User shall bear the entire responsibility for making payment to the Company for the purchase price for passenger ticket(s) (including for passenger ticket(s) for accompanying passenger[s]) established in the purchasing contract.
3. As concerns the delivery of the passenger ticket(s) established in the purchasing contract, their delivery to the User by the Company based on these Terms of Use shall be deemed sufficient and the Company shall bear no responsibility to deliver any passenger tickets for accompanying passengers specifically to those accompanying passengers. The User must deliver any passenger tickets for accompanying passengers to those accompanying passengers under the User’s own responsibility.
4. A contract for transportation between a User and any accompanying passengers and the Company based on the Service shall be deemed to have been established the moment the User receives the passenger ticket(s) at a ticket counter after the User has purchased the passenger ticket(s) via the prescribed method on the Company’s website.
5. As concerns the contract for transportation established between a User and any accompanying passengers and the Company via the method described in the preceding paragraph, the Company’s Regulations on Passenger Operations and other Company regulations shall apply the moment the transportation contract is established, excluding when other rules apply.

Payment

Article 9

1. The purchase price of passenger tickets to be purchased via the Service shall be paid via credit card or a payment service.
2. Should a credit card or payment service not be able to be used, passenger tickets cannot be purchased via the Service
3. The Company will send an email to the address registered by the customer via the Company’s website to confirm the details entered. The User must access the URL listed in the email received within 60 minutes and select a means of payment.

Payment via Credit Card

Article 10

1. When paying via a credit card, a User shall pay the purchase price for passenger tickets by accessing the Company’s website per the prescribed method and entering the required items concerning a credit card (hereafter referred to as “credit card entry”) in the User’s possession (limited to card carrying the same full name as that of the User).
2. The required items for the credit card entry described in the preceding paragraph are the credit card number, expiration date, the full name of the credit card holder, and Security Codes.
3. Credit cards which can be used with the Service are Visa and MasterCard and American Express and JCB.
4. The User shall abide by the rules, etc., established by the credit card company concerning the usage of said credit card. Any disputes which may occur between a User and a credit card company concerning the use of the Service shall be resolved solely under the responsibility and at the expense of the User and the User shall cause no trouble to the Company whatsoever concerning such a matter. In addition, except for reasons attributable to the Company, the Company shall bear no responsibility whatsoever in the event of any losses suffered by a User related to or caused by such a dispute.
5. In the event the Company suffers losses related to or caused by a dispute between a User and a credit card company, the User shall bear responsibility to provide reparations to the Company as concerns the losses incurred.
6. In the event of any of the following, the Company shall be able to stop payment via the credit card entered without advance notice to the User involved.: (1) In the event the Company has received notification from the company which issued the credit card that the credit card entered is invalid.; (2) In the event the Company has received notification from the company which issued the credit card that the credit card entered is unauthorized, etc.; (3) Any other event in which the Company deems it necessary for the operation of the Service.

Payment Via a Payment Service

Article 11

1. A User shall pay the purchase price for passenger tickets by accessing the Company’s website per the prescribed method.
2. The User shall abide by the rules, etc., established by the payment service provider concerning the usage of said payment service. Any disputes which may occur between a User and a payment service provider concerning the use of the Service shall be resolved solely under the responsibility and at the expense of the User and the User shall cause no trouble to the Company whatsoever concerning such a matter. In addition, except for reasons attributable to the Company, the Company shall bear no responsibility whatsoever in the event of any losses suffered by a User related to or caused by such a dispute.
3. In the event the Company suffers losses related to or caused by a dispute between a User and a payment service provider, the User shall bear responsibility to provide reparations to the Company as concerns the losses incurred.
4. In the event of any of the following, the Company shall be able to stop payment via the payment service without advance notice to the User involved:: (1) In the event the Company has received notification from the payment service provider that the user information entered is invalid.; (2) In the event the Company has received notification from the payment service provider that the user information entered is unauthorized, etc.; (3) Any other event in which the Company deems it necessary for the operation of the Service.

Passenger Ticket Reception

Article 12

1. A User can receive the passenger ticket(s) purchased via the Service by presenting a ticket exchange number and passport to staff at a ticket counter. In the event a User is attempting to receive ticket(s) for a train with designated seating, however, tickets may only be received in the event there are empty seats available on the applicable train.
2. In the event a User presents only a ticket exchange number or passport, the Company shall not exchange the passenger ticket(s) purchased via the Service.
3. The “presentation” of a ticket exchange number as described in Paragraph 1 shall be deemed to be the presentation of a print out of the purchase completion screen (limited to a screen including the ticket exchange number data) displayed at the time purchase of passenger tickets was completed using the Service or the presentation of the relevant purchase completion screen saved and displayed on an information terminal to staff at a ticket counter.
4. The reception of passenger tickets purchased via the Service shall occur only during the business hours of ticket counters.
5. The reception of passenger tickets purchased via the Service shall occur by five minutes prior to the scheduled departure of the train the User wishes to board from among the trains scheduled to operate on the date of the trip. However, even in the event that the departure time of the train the User wishes to board has already elapsed at the time of seeking to receive the passenger ticket(s) purchased by the User via the Service, excluding as otherwise stipulated by the Company, if the User requests to ride a later train during the same date of trip for the User’s passenger ticket(s), the User will be presented passenger tickets for the relevant train, limited to within the business hours of the relevant ticket counter.
6. Regardless of the provision of Paragraph 4, in the event a User is unable to receive the passenger ticket(s) purchased via the Service within the business hours of a ticket counter on the date of trip, excluding as otherwise stipulated by the Company, the User’s purchase shall be voided.

Purchase Cancellation and Refunds

Article 13

1. Prior to receiving passenger ticket(s) purchased via the Service, the User may receive a refund for the number of passenger tickets purchased without incurring refund service fees by following the prescribed method. In implementing the refund, the refund will be paid to the credit card account used to purchase the passenger ticket(s). Furthermore, the method for conducting the refund for a purchase made via a payment service shall conform to the processing method of that payment service. In addition, for a refund after already receiving the passenger ticket(s), the refund will be the amount remaining after deducting a refund service fee of 240 yen per passenger ticket.

Handling of Transport Disorders

Article 14

1. In the event a User is unable to receive passenger ticket(s) purchased via the Service due to transport disorders, etc., the purchase of the passenger tickets may be able to be canceled.
2. In the event service for the train for the passenger tickets purchased via the Service is suspended or delayed for one hour or more due to transport disorders, etc., the Company shall refund the purchase price of the relevant passenger tickets per relevant rules and regulations established separately by the Company.

Communication Expenses Incurred in the Use of the Service

Article 15

1. Communication expenses incurred in the use of the Service shall be borne by the User. In addition, users are asked to maintain under the User’s own responsibility and at the User’s own expense the equipment, software, and communication lines, etc., needed to use the Service.

Suspension and Interruption of the Service

Article 16

1. In the event of any of the following, the Company shall be able to suspend the Service, in whole or in part, without notice.: (1) In the event equipment or system maintenance, inspection, or updating is conducted, either scheduled or in an emergency, in order to provide the Service.; (2) In the event it is difficult to provide the Service due to service disruption or a system fault, etc., by a telecommunications carrier or provider.; (3) In the event of Force Majeure such as war, the threat of war, entering into a state of war, terrorism, rebellion, a strike, natural disaster, flood, tsunami, typhoon, earthquake, illness or other infectious disease, fire, explosion, blockade, power outage, insufficient or regulation of energy provision, regulations per administrative guidance of a government agency or other law and ordinance, regulation per the government or other legal means, or other state of emergency.; (4) In the event the Company deems there is a danger of incurring losses to the Company or a third party such as a computer virus due to the use of the Service by Users.; (5) Any other event in which the Company deems it necessary for the operation of the Service.

Changes to or Termination of Service Content

Article 17

1. The Company is able to change or terminate the provision of the content of the Service at the Company’s own discretion. In the event the Company terminates provision of the Service, the Company shall provide advance notice on the Company’s website.

Company Exemptions from Responsibility

Article 18

1. Excluding situations due to the Company’s intention or serious error, the Company shall bear absolutely no responsibility for the following losses, etc.: (1) Losses or detriment suffered by a User or accompanying passenger(s) caused by the incorrect operation of the Service due to circumstances concerning the information terminal usage environment or configuration used by the User to use the Service, as well as losses or detriment suffered by a User or accompanying passenger(s) caused by service disruption of a telecommunications carrier or provider involved in the same, etc.; (2) Losses or detriment, etc., suffered by a User or accompanying passenger(s) due to an inability to use the Service due to reasons established in Article 4, Paragraph 2.; (3) Losses or detriment, etc., suffered by a User or accompanying passenger(s) caused by a third party misusing the ticket exchange number of the User to steel the User’s identity and receive the passenger ticket(s) established in the purchasing contract between the User and the Company, using said passenger ticket(s), or receiving a refund, etc., for said passenger ticket(s).; (4) Losses or detriment, etc., suffered by a User, accompanying passenger(s), or a third party due the information entered for the User or accompanying passenger(s) as detailed in Article 6 differing from reality (including entry errors and omissions, etc.).; (5) Losses or detriment, etc., suffered by a User or accompanying passenger(s) caused by change to, suspension of, or interruption of the content of the Service as detailed in Article 16
2. The Company shall bear no responsibility for providing reparations exceeding the actual cost of losses directly suffered by a User or accompanying passenger(s) in the event a User or accompanying passenger(s) suffer losses or detriment, etc., even in the event the company is responsible for said losses or detriment, etc., for any reason. In addition, the Company bears absolutely no responsibility for incidental losses, indirect losses, special losses, future losses, losses involving a loss of profit, opportunity losses, or losses involving suspension of business suffered by a User, accompanying passenger(s), or a third party, even if the Company is provided with advance notice of the possibility of such losses being incurred.

Prohibitions

Article 19

1. A User him- or herself, or using accompanying passenger(s) or a third party, must not engage in the following actions when using the Service.: (1) Criminal actions or actions related to crime.; (2) Actions which involve the entry or transmission of information which is contrary with reality or actions which involve the change or erasure of information.; (3) Actions which may obstruct the operation of the Service or actions which may otherwise hinder the network or system, etc., of the Service, such as applying an excessive burden on the same.; (4) Actions involving the usage of a credit card or payment service with the Service in violation of the contract between a credit card company, the payment service provider and a User.; (5) Actions involving making multiple reservations regardless of a lack of intention to actually use them.; (6) Actions involving the identity theft of a third party.; (7) Actions whose purpose is to make money in connection with the Service or actions whose purpose is to prepare for the same without the Company’s approval.; (8) Actions which are in violation of laws and ordinances or public order and morals or which cause a detriment to another User or third party.; (9) Actions which involve the improper access of the Service’s network or system, etc., or which attempt to improperly access the same.; (10) Actions involving improper requests which exceed legal responsibility.; (11) Actions involving the dissemination of false rumors, damage the Company’s trust using a deceptive plan or influence, or which disturb the Company’s operation.; (12) Actions which transfer, move, pawn, affect, or otherwise dispose to a third party rights, responsibilities, or contractual status concerning the Service.; (13) Actions which directly or indirectly provoke or promote the actions established in the preceding items.; (14) Actions which the Company deems may apply to the preceding items.; (15) Actions which violate these Terms of Service.; (16) Other actions deemed inappropriate by the Company.

User Responsibilities

Article 20

1. As concerns the use of the Service, a User shall, under the User’s own responsibility, appropriately manage and store ticket exchange number(s) and must not allow a third party to use the same or loan, transfer, or sell, etc., the same to a third party.
2. The User shall bear responsibility for losses resulting from insufficient management, mistaken usage, or usage by a third party of ticket exchange number(s), and the Company will bear absolutely no responsibility for the same.
3. In the usage of the Service by a User, in the event losses are incurred to another User or a third party other than a User, the User shall resolve the dispute with the other party under their own responsibility and must not cause trouble to the Company.
4. In the event a User violates these Terms of Use and incurs losses to the Company, the Company will bill the User for reparation of the losses incurred and the relevant User shall comply with the same.

Handling of User Information

Article 21

1. A User will provide the Company with correct information about the User when using the Service. The Company will register and retain information provided by a User when using the Service in the Company’s database.
2. A User shall agree to the use, under necessary protective measures, for the purposes below of information concerning the User as detailed in Article 6 and information concerning the User obtained by the Company in the process of the User using the Service.: (1) For the reception of applications concerning the Service: personal identification: provision, maintenance, protection, and improvement of the Service such as fee payment; and emergency contacting in accordance with provision of the Service, etc.; (2) For the provision of information concerning the addition of new services to the Service or the Service itself and to answer inquiries, etc.; (3) In order to respond to actions which violate the Company’s Terms of Service concerning the Service.; (4) For purposes of use incident to the purposes of use above.; (5) In order to statistically analyze usage trends of the Service and the creation of other statistical data engineered to be of a form such that individual identification is not possible in connection with the Service.
3. As a general rule, the Company shall not provide the information registered as described in Paragraph 1 to parties other than partner businesses which have concluded a non-disclosure agreement. The Company may, however, disclose this information in the following situations.: (1) In the event the User has agreed to the disclosure of information concerning the User.; (2) In the situations recognized in the Act on the Protection of Personal Information and other laws and ordinances.; (3) In situations where disclosure is requested per laws and ordinances.; (4) In situations where the disclosure of information concerning the User is requested by a court, the Public Prosecutor’s Office, the police, a bar association, or official body.; (5) In the event the Company deems it necessary in order to protect the life, limb, or assets of a third party.; (6) In the event that it is necessary in order to cooperate with the accomplishment of the businesses established in laws and ordinances of a government body, local public body, or person entrusted by the same when obtaining the agreement of the User would hinder the execution of the relevant business.; (7) When disclosing the information in a form where it is not possible to discern individuals as statistical information collected by the Company in order to investigate and analyze usage trends of the Service.
4. When entrusting a person outside the Company with the handling of User information, in whole or in part, the Company shall clarify in the consignment contract the measures which the consignee should take concerning the safety management of User Information and the Company shall conduct the necessary and appropriate supervision of the consignment.

Transfer of User Information Outside the European Economic Area

Article 22

1. The Company may transfer and handle information concerning the User as detailed in Article 6 and information concerning the User obtained by the Company in the process of the User using the Service (including information concerning the usage history of the Service and server communication history) from the European Economic Area (hereinafter “EEA”) to countries outside the EEA. It shall be assumed that a User located inside the EEA consents to the said data being transferred without standard contract provisions and other protective measures to countries where the European Commission has not determined there is sufficient personal data protection.

Changes to the Terms of Service

Article 23

1. The Company shall be able to change these Terms of Use without advance notice. In the event the Company notifies Users of changes via a method deemed appropriate by the Company, or in the event a User uses the Service after the Company has provided notification via the Company’s website, the relevant User will be deemed to have agreed to the content of the renewed Terms of Service.
2. The Company shall bear absolutely no responsibility for losses, etc., incurred to a User caused by the changes described in the preceding paragraph.

Contact and Notification

Article 24

1. Inquiries concerning the Service and other contact communications or notifications from a User to the Company, or contact communications or notifications from the Company to a User, shall be conducted via a method established by the Company.

Separability

Article 25

1. Even in the event that any or a portion of the articles of these Terms of Service are deemed invalid or non-executable due to the Consumer Contract Act or other law and ordinances, etc., the remaining provisions or the remaining portion of the provisions deemed invalid or non-executable shall continue to possess their full validity.

Renunciation of Anti-Social Forces

Article 26

1. The User represents and warrants that at the present time, it is not a criminal organization, a member of a criminal organization, has not been a member of a criminal organization for the past 5 years, is not an associate member of a criminal organization, is not a corporate entity related to criminal organizations, is not a stockholders’ meeting extortionist, or any other kind of anti-social force. The User further represents and warrants that it is not a group engaging in criminal activities under the pretext of conducting social campaigns or political activities nor a crime group specialized in intellectual crimes (hereinafter referred to as “Anti-Social Forces”), and that none of the following applies to it, and affirms that the following will not apply in the future:: (1) Involvement with Anti-Social Forces; (2) Permitting the unjust use of Ant-Social Forces such as for the purpose of deriving unfair profits for itself or a third party or for the purpose of inflicting loss or damage on a third party.; (3) Permitting the funding and such of Anti-Social Forces or supplying of conveniences to them.
2. If it is deemed that the User, a representative of the User, or an entity acting through it is an Anti-Social Force or even if one of the items in the preceding paragraph applies to it, the Company may refuse the use of the Service without any notification. In addition, the Company bears no responsibility whatsoever for any losses the User may suffer as a result.

Applicable Laws

Article 27

1. The applicable laws concerning these terms of Service, contract(s) established between a User and the Company in accordance with the Service, their validity, fulfillment, and interpretation shall be the laws of Japan.

Discussion and Settlement

Article 28

1. In the event a problem occurs between a User and the Company concerning the Service, the User and the Company shall discuss the problem in good faith. In the event of a dispute which is unable to be resolved even through discussion, the Tokyo District Court shall be the exclusive agreement jurisdictional court of first instance.

Terms of Service Validity

Article 29

1. These Terms of Service are valid from April 25, 2022.