KEISEI ELECTRIC RAILWAY

Inquiry Form

Inquiry Form Precautions

  1. In order to verify the details of opinions, requests, or other inquiries received from customers, information must be provided to group companies in some cases.
  2. In principle, inquiries related to lost or forgotten property are not accepted in this mail form.
  3. For inquiries which require a response from our company, a sometimes significant amount of time can be required until a response is provided in order to verify details. Please understand that this means we are unable to respond in urgently in most cases.
  4. Please note that responses cannot be provided for some opinions, requests, or other inquiries.
  5. Please note that we cannot respond to inquiries or requests for materials related to product sales, research purposes, school assignments, etc.
  6. Any secondary usage of the content of email sent by our company without the express written consent of our company is strictly prohibited.
  7. Customer personal information will not be used for any purposes other than contacting the customer, as set forth in the Keisei Electric Railway Co., Ltd. "Privacy Policy (http://www.keisei.co.jp/keisei/tetudou/skyliner/us/sp/privacy/index.php)".

Please fill in the form below.

* Items marked are mandatory

Name* First nameLast name
Gender* Male
Female
Age*
E-mail*
* Re-enter the email address to confirm.
Subject*
Company
Accrual Date - -
Message*
Privacy Policy*
(GDPR)

Privacy Policy(GDPR)

Keisei Electric Railway Co., Ltd. ("Keisei Electric Railway") has established this privacy policy ("Privacy Policy") as a policy for the handling of personal data acquired from users located in the European Economic Area ("Users") who use the goods and services and associated customer services of Keisei Electric Railway.

1.Contact for inquiries
For inquiries concerning the Privacy Policy the following contact is available.
Keisei Electric Railway Co., Ltd.
Address: 3-3-1 Yawata, Ichikawa city, Chiba prefecture

2.Acquisition of personal data
In connection with the goods and services and associated customer services which Keisei Electric Railway provides to Users, Keisei Electric Railway may acquire the following data out of the personal data (Personal data means any and all information concerning identified or identifiable natural persons. The same applies in the following.) which Keisei Electric Railway requests of Users or which Users voluntarily provide.

  1. Name
  2. Date of birth
  3. Gender
  4. Nationality
  5. Email address
  6. Other information of Users necessary for the provision of goods and services and associated customer services of Keisei Electric Railway

3. Purpose and legal basis of personal data acquisition
The acquisition and handling of personal data by Keisei Electric Railway occurs for the purposes and on the legal basis set forth below.

  1. When used for the goods and services of Keisei Electric Railway
    Purpose: Fulfillment of contracts for goods and services or execution of matters prior to contract conclusion.
    Legal basis: When data handling is required for contract fulfillment or for fulfilling procedures for requests prior to contract conclusion.
    When data handling is required for the pursuit of legitimate interests of Keisei Electric Railway, i.e., for normal operations of Keisei Electric Railway such as enhancing the convenience of goods and services.
  2. When customers use the customer services associated with goods and services of Keisei Electric Railway
    Purpose: Provision of customer services associated with goods and services of Keisei Electric Railway.
    Legal basis: When data handling is required for contract fulfillment or for fulfilling procedures for requests prior to contract conclusion.
    When data handling is required for the pursuit of legitimate interests of Keisei Electric Railway, i.e., for normal operations of Keisei Electric Railway such as dealing with inquiries concerning goods and services and enhancing the convenience of customer services.

4. Transfer of personal date out of the EEA
In order to attain the purposes of personal data handling set forth above in section 3, Keisei Electric Railway may transfer personal data of Users to countries outside the EEA.
In countries outside the EEA, the rights of similar data subjects (identified or identifiable natural persons) as under the European General Data Protection Regulations ("GDPR") may not be recognized and data may be transferred without protection measures such as standard contract clauses to a country where the European Commission has not determined the adequacy of personal data protection.

5. Retention period of personal data
Keisei Electric Railway retains personal data of Users for the duration that Keisei Electric Railway provides Users with goods and services and associated customer services for as long as such need continues, and promptly deletes the data when the need has ceased to exist.

6. Consent and withdrawal of consent
6.1 The acquisition of personal data and data transfer to countries outside the EEA is subject to the consent of Users by acceptance of the Privacy Policy. Based on this consent, Keisei Electric Railway acquires and transfers personal data of User to countries outside the EEA in order to attain the purposes of personal data handling set forth in item 3 above. Consent of Users under the age of 16 requires either the consent of a parent or guardian or permission from a parent or guardian.
6.2 Users can at any time withdraw consent pursuant to the previous paragraph. However, withdrawal has no effect on lawful data handling based on consent prior to withdrawal.

7. Rights of Users
7.1 Users have the right to require of Keisei Electric Railway access to their personal data.
7.2 Users have the right to require the correction of inaccuracy in their personal data held by Keisei Electric Railway.
7.3 Users have the right to require the deletion of their personal data held by Keisei Electric Railway if any of the grounds set forth in article 17(1) applies, provided, however, that none of the grounds applies that are set forth in article 17(3).
7.4 Users have the right to require restrictions on the processing of their personal data held by Keisei Electric Railway if any of the grounds applies that are set forth in article 18(1) of the GDPR.
7.5 Users have the right to require the transfer of their personal data either to themselves or to a third party if any of the grounds applies that are set forth in article 20(1) of the GDPR.
7.6 Users have the right to file an objection against Keisei Electric Railway in the case set forth in article 21(1) of the GDPR.
7.7 Users have the right to file a complaint with the supervisory authority having jurisdiction over the handling of personal data of Users.

8. Disclosure of personal data
Keisei Electric Railway discloses no personal data to third parties other than service providers under non-disclosure agreements with Keisei Electric Railway. However, personal data may be provided to a third party if any of the following applies.

  1. If Users have consented to the provision of personal data to a third party.
  2. If permitted under the Personal Information Protection Act and other laws and regulations.
  3. If disclosure is required based on laws and regulations or by a court of law, public prosecutor's office, police, bar association, or other public agency.
  4. If necessary in the judgment of Keisei Electric Railway for protecting the life or preventing personal injury or property damage of a third party.
  5. If necessary in the judgment of Keisei Electric Railway for protecting the rights, property, and services, etc., of Keisei Electric Railway from Users' breach of laws, regulations, and related rules, etc.
  6. If the cooperation is required in the performance of statutorily prescribed matters by a national agency, local public body, or a person mandated by either.
  7. If disclosure is made by Keisei Electric Railway in anonymized format as statistical information aggregated for the purpose of research and analysis of usage trends relating to the goods and services and associated customer services of Keisei Electric Railway.

9. Provision and non-provision of personal data
Since the provision of Users' personal data is a necessary requirement for Keisei Electric Railway to offer Users goods and services and associated customer services, Keisei Electric Railway may be unable, in part or in total, to provide goods and services and associated customer services of Keisei Electric Railway when the provision of personal data is denied.

10. Other matters
10.1 Keisei Electric Railway reserves the right to change all or part of its Privacy Policy.
10.2 Depending on GDPR and other laws and regulations, data handling at Keisei Electric Railway may differ from the Privacy Policy.

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